Return Policy

Should you find it necessary to return your recent purchase of our product, please follow these guidelines:

  

• All returned merchandise must be unused and returned in the same new condition in which it was originally received, with all accompanying hardware, instruction manuals and in its original packaging. Any items returned used, damaged in any way or with missing components will not be credited.
• All returns must be authorized by RadioWorks Communications Inc. prior to return. Unauthorized returns will NOT be accepted or credited, and may be refused when received.
• To obtain an authorization number, please contact our customer service department at 250- 475-3400 (1-800-591-5525 if calling from outside Victoria) ext 244 or email us at returns@radioworks.ca
• Authorized returns for merchandise in original boxes and in new condition are subject to a 15% restocking charge. No returns are accepted on custom or special order items and programmed equipment.
• All returns must be made within seven (7) days after the date of the shipment. This may be extended to thirty (30) days on orders shipped outside the Vancouver Island area.
• All authorized returns will be credited net of restocking fees & shipping charges.
• All authorized returns should have the authorization number marked on the outside of the package and returned prepaid to the following address:

RadioWorks Communications Inc, #A8-555 Ardersier Rd, Victoria, BC V8Z 1C8

   

Terms and Conditions of Sale

• Download our Terms and Conditions (264KB PDF).
• This information is provided for our invoice-by-Email customers. Our invoice-by-mail customers see our Terms and Conditions printed on the back-side of our hard copy invoices.

Call or Contact RadioWorks today!

Direct: 250-475-3400     Toll free: 1-800-591-5525