Voice Recorders for Monitoring Radio and Telephone Calls

Voice recording is a valuable tool for improving company communications and customer service.

You can record from telephone, radio, microphone, intercom, and other audio sources in digital format. Whenever you need to verify what was said just replay the recording by date, time, phone number, or channel number.

Applications for Digital Voice Recorders

• Keep on-going records for staff evaluation
• Track workflow and process efficiency
• Improve customer service
• Resolve disputes over accuracy of verbal advice or instructions
• Clarify garbled or hurried messages
• Mediate when customers or staff complain
• Trap nuisance or abusive callers
• Reduce exposure to liability
• Verify verbal contracts
• Protect yourself from false accusations
• Play back live calls to personnel, to target improvement opportunities

Why Choose RadioWorks 

• RadioWorks has supplied and installed sophisticated voice recording equipment in contact centers and radio dispatch centers since 1989
• We have references available upon request

Total Recall Voice Recorder

Total Recall Voice Recorder

Total Recall voice recorders are easy-to-use, affordable, self-contained device with a built-in display and keypad.

RadioWorks has good success with this product in dispatch centers at smaller fire and police departments.   

Total Recall Features

• The built-in hard drive holds over 10,000 channel hours of voice
• Desktop models for recording of 4, 8, or 16 voice channels
• Instant retrieval and replay by line, date, time, phone number
• View channel activity, monitor conversations, search, play, and email conversations from multiple recorders
• No software installation or external hardware is required, but you can optionally install the supplied Remote Manager software onto your PC for remote access over a LAN, over the Internet, or a by dial-up connection
• Selected recordings can be replayed via an internal speaker, an external speaker or headphones
• Calls that need to be retained for longer periods can be automatically or selectively archived to an internal CD-R/DVD+RW drive and kept indefinitely
• Individual calls, or groups of calls, can also be manually selected or tagged and copied to CD-R or DVD+RW
• CD disks can hold up to 180 hours of conversations
• DVD disks hold up to 1,000 hours each
• CD/DVD drive is standard on desktop and rack-mount recorders

Why Choose the Total Recall Voice Recorder

• Total Recall has many of the high-end features of more expensive voice recorders
• Total Recall is a dependable product and an excellent choice for entry-level applications

  

Photo Tour - Total Recall Voice Recorder

  

Desktop model 4, 8, 12 or 16 channels		Desktop model controls		Rack mount model up to 32 channels
Remote manager configuration screen		Remote manager use your PC for remote access via LAN, Internet or dial-up

  

 

NiceCall Focus III Voice Recorder

Nice Systems

NICE Systems is a global leader in full featured voice recorders with products in over 85 of the Fortune 100 companies.  

NiceCall Focus III Features

• Up to 48 voice channels per recorder
• Internal hard drive capacity up to 50,000 hours (compressed)
• Wide range of analog interfaces
• Integration with centralized storage systems

Why Choose the NiceCall Focus III Voice Recorder

• The NiceCall Focus III is a full-featured compact recording system that is easy for non-technical personnel to operate
• NiceCall Focus III is the best technology for recording voice conversations in large contact centers such as hospitals, banks, insurance companies, airlines, police, fire, emergency, and other mission-critical organizations
• NiceCall Focus III provides scenario reconstruction and other tools designed to meet the specific needs of these sectors with up to 48 recording channels per capture unit
• NiceCall Focus III also provides a multi-site system for distributed organizations, such as bank branches, public safety answering points, and other types of voice contact centers

    

Call or Contact RadioWorks today!

Direct: 250-475-3400     Toll free: 1-800-591-5525